Financial Navigator program is free, professional help
managing finances and accessing public programs due to COVID-19
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Have you been impacted by COVID-19 and are struggling to find your way?

Financial Navigators is here to help.

Financial Navigators provides free guidance over the phone to help residents access programs and services to manage income disruptions and other financial concerns. Financial Navigators help residents one-on-one with:

  • Resources for Prioritizing payments for daily living expenses, like housing, food, and insurance;
  • Resources for Maximizing income, through accessing benefits, emergency cash assistance, and emergency loans, and considering options like unemployment or short-term disability;
  • Resources for Managing debt, from credit cards to student loans to child support, and guiding negotiations with creditors;
  • Resources for Avoiding predatory scams;
  • Resources for Budgeting for future income disruptions; and
  • Resources for Accessing other social services, like Volunteer Income Tax Assistance.

What are the requirements to qualify?
Must be a resident of the City of Richmond who has been impacted by COVID-19.

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Download the Richmond Financial Navigators Flyer HERE.

Richmond Financial Navigators FAQ

This program is offered to help residents manage the financial impact of COVID-19. Financial Navigators provide one-on-one telephone assistance – at no cost– navigating critical financial issues and making referrals to other social services and resources.

What is the Richmond Financial Navigators Program?

The COVID-19 pandemic has had a major impact on Richmond residents’ finances, and the City of Richmond’s new Financial Navigators program is here to help. Working with HumanKind to provide guidance over the phone, Financial Navigators can help you manage financial issues, identify immediate action steps, and make referrals to other services at no cost.

What Happens in a Financial Navigation Session?

Financial Navigation services are delivered over the phone; sessions last between 15-30 minutes. Once the client provides contact information either by phone or internet, they will be contacted to provide basic identifying information and then be called by the Financial Navigator.

How do I sign up?

Visit www.rva.gov/navigators or call (804) 646-MORE (6673) to sign up for this free service.

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Is financial assistance provided through this program?

Financial Navigators do not provide financial assistance. They help residents triage their financial issues, identify immediate action steps, and make referrals to public programs and services.

After my session with a Financial Navigator – what happens next?

The Navigator and client will identify the next steps during the session, and clients will receive a personalized follow-up email. If a client has additional questions, they may contact the program again but may be served by a different Navigator.

Please note – Financial Navigators do not provide financial assistance. They help residents triage their financial issues, identify immediate action steps, and make referrals to public programs and services.

The Financial Navigator program is offered in partnership by The City Treasurer’s Office of Financial Empowerment (OFE) and HumanKind. The launch in Richmond is made possible in part by support from the Cities for Financial Empowerment Fund, a national nonprofit organization that provided grant funding along with significant technical assistance and training to city staff. The Financial Navigators initiative is supported by Bloomberg Philanthropies, the Citi Foundation, JPMorgan Chase & Co., and the Wells Fargo Foundation.

Questions? Contact Us Today!
Call 804-646-MORE (6673) or Email
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